At Pallets Liquidation, customer satisfaction is our priority. Due to the nature of liquidation pallets, all sales are final. However, we offer returns and refunds under specific conditions outlined below. By making a purchase on our site, you agree to these terms.

1. General Policy

  • All Sales Are Final: Liquidation pallets are sold “as-is” with no warranties or guarantees on the condition, functionality, or completeness of items.

  • Returns/Refunds: We do not accept returns or offer refunds unless under the exceptions listed below.

2. Exceptions for Returns & Refunds

We will issue a return or refund only in the following cases:

2.1 Incorrect Shipment

  • If you receive an incorrect pallet, contact us within 3 business days of delivery.

  • Provide photos of the received pallet and shipping label for verification.

  • We will arrange a replacement or issue a refund.

2.2 Damaged in Transit

  • If the pallet arrives damaged, contact us within 3 business days.

  • Provide detailed photos of the damage to both the pallet and packaging.

  • We will file a claim with the carrier and offer a refund or replacement based on the investigation.

3. Items Not Eligible for Refunds or Returns

  • Pallets with missing or used items, as liquidation pallets may include open-box or damaged goods.

  • Items purchased under “clearance” or “final sale” promotions.

  • Buyer’s remorse or dissatisfaction with the pallet contents.

4. Return Process

If your return is eligible, follow these steps: